Refund & Return Policy
At Paws Adventure, we want you and your furry companion to be happy with every purchase. Please read our Refund & Return Policy carefully before placing an order.
Return Eligibility
You may request a return or exchange within 14** days** of receiving your order, provided that:
- The item is unused, unworn, and in its original condition.
- All original packaging, tags, and accessories are included.
- The item shows no signs of use or damage caused by the customer.
Requests submitted after 14 days of delivery will not be eligible for return or exchange.
Easy 14-Day Exchange
We offer a 14-Day Easy Exchange Policy for eligible products.
To qualify:
- Contact our support team within 14 days of receiving your order.
- The product must be unused, clean, and in its original packaging.
- Once your exchange request is approved, we will provide you with the return shipping address.
- You are responsible for shipping the item back to us.
After we receive and inspect the returned product, we will issue a discount voucher equal to the value of the eligible item, which you can use to place your replacement order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.
To process your claim, you must:
- Record a clear, uninterrupted video while opening the sealed package.
- Ensure the parcel seal is intact before opening.
- Do not accept parcels that appear opened, damaged, or tampered with upon delivery whenever possible.
- Provide your order number along with the unedited unboxing video and photos of the issue.
Claims submitted without a valid unboxing video may not be approved.
Once verified, we will arrange a replacement or another suitable resolution.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Used products
- Products that have been washed, worn, or damaged after delivery
- Products without original packaging
- Items returned without prior approval
- Clearance, promotional, or final sale items (unless damaged or incorrect)
Return Process
- Contact our customer support with your order number.
- Wait for return approval and our return shipping instructions.
- Ship the approved item to the address provided by our support team.
- After inspection, we will notify you of the outcome.
- If approved, your exchange voucher or replacement will be processed.
Shipping Costs
- Customers are responsible for all return and exchange shipping costs unless the item received is damaged, defective, or incorrect.
- Original shipping charges are non-refundable.
Refunds
Paws Adventure generally offers exchanges or store credit instead of cash refunds.
If a refund is approved under exceptional circumstances, it will be processed using the original payment method. Shipping charges are not refundable.
Need Help?
If you have any questions about our Refund & Return Policy, please contact us through our Contact page. Our support team will be happy to assist you.