Frequently Asked Questions (FAQ)
Welcome to the Paws Adventure FAQ page. Here you’ll find answers to the questions our customers ask most frequently.
1. What payment methods do you accept?
We accept the following payment methods:
- JazzCash
- Easypaisa
- SadaPay
- Bank Transfer
After completing checkout, your payment details will be shown on the confirmation page. You must complete the payment within 30 minutes and send a screenshot of the payment to 03087583851 for verification. Once confirmed, we will review and process your order.
2. How long does delivery take?
Our estimated delivery times are:
- Major Cities: 2–5 business days
- Other Cities & Remote Areas: 3–7 business days
Delivery times may vary due to weather, public holidays, or courier delays.
3. How long does it take to process my order?
Orders are usually processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
4. Can I exchange a product?
Yes. We offer a 14-Day Easy Exchange Policy.
To qualify, the product must:
- Be unused and in its original condition.
- Include its original packaging and accessories.
- Be returned after receiving exchange approval from our support team.
5. Do you offer refunds?
We generally provide exchanges or store credit instead of cash refunds.
Refunds are only considered under exceptional circumstances and are subject to approval.
6. Who pays for return shipping?
Customers are responsible for the shipping cost of returning an item unless the product received is damaged, defective, or incorrect.
7. Can I return a used product?
No.
For hygiene and quality reasons, used, worn, washed, or damaged products cannot be returned or exchanged.
8. What should I do if I receive a damaged or incorrect product?
Please contact us within 14 days of receiving your order.
To process your claim, you must provide:
- A clear, uninterrupted unboxing video.
- The parcel must be opened with its seal intact.
- Your order number and photos of the issue.
Claims without an unboxing video may not be approved.
9. How do I exchange the wrong size?
If you ordered the wrong size:
- Contact our support team within 14 days.
- Wait for exchange approval.
- Ship the unused product to the return address we provide.
- After inspection, we’ll issue a discount voucher equal to the value of the approved item, which you can use to place your replacement order.
10. How can I track my order?
Once your order has been shipped, you’ll receive the available tracking information so you can monitor your delivery.
11. Can I cancel my order?
If your order has not yet been processed or shipped, please contact us as soon as possible. We will do our best to accommodate your request.
Once an order has been dispatched, it cannot be cancelled.
12. Where do you deliver?
We currently deliver across Pakistan only. At this time, we do not offer international shipping.
13. My package is delayed. What should I do?
Delivery delays can occasionally occur due to weather conditions, public holidays, courier service disruptions, or high order volumes.
If your order has exceeded the estimated delivery timeframe, please contact our support team for assistance.
14. How do I contact Paws Adventure?
If you have any questions about your order, products, shipping, or exchanges, please visit our Contact page. Our support team will be happy to assist you.
Still Need Help?
If you couldn’t find the answer you were looking for, please contact us through our Contact page, and we’ll get back to you as soon as possible.